Resources

Family and Domestic Violence Support Services

Sexual Assault Crisis Line (1800 806 292) – confidential telephone crisis counselling service for people who have experienced both past and recent sexual assault.

1800RESPECT (1800 737 732) – national domestic family and sexual violence counselling service.

St Kilda Crisis Contact Centre (1800 627 727) – offers support, information and referrals for people who need assistance with housing, family violence, mental health, alcohol and drug issues.

Support for Women, Parents and Families

WIRE (Women’s Information & Referral Exchange) (1300 134 130) – provide information, support and referral for women, non-binary and gender diverse people, in a range of matters including family violence, financial abuse and housing.

PANDA (Post & Antenatal Depression Association) (1300 726 306) – supports the mental health and wellbeing of expecting, new and growing families.

Maternal and Child Health Line (13 22 29) – MCH nurse available 24 hours a day, 7 days a week, for families with children, from birth to school age, to speak to.

Parentline Victoria (13 22 89) – a phone service for parents and carers of children from birth to 18 years old. Offers confidential and anonymous counselling and support on parenting issues.

The Missed Foundation – raises awareness on the issue of long-term missing people, provides emotional and practical assistance to those experiencing ambiguous loss, and advocates for greater understanding from legal decision-makers of the rights, hopes and needs of effected families and friends.

Child Protection

After-hours Child Protection Emergency Service (13 12 78) – a state-wide after-hours emergency service for reports and concerns for existing child protection clients, who are at immediate risk and require urgent assistance. 

Mental Health Support Services

Lifeline Australia (13 11 14) – 24-hour crisis support and suicide prevention service. 

SuicideLine Victoria (1300 651 251) – 24/7 telehealth service that offers free professional phone and counselling for Victorians. 

Suicide Call Back Service (1300 659 467) – 24/7 phone and online counselling to people affected by suicide. 

MensLine Australia (1300 78 99 78) – free 24/7 telephone counselling support for men with concerns about mental health, anger management, family violence, addiction, relationships, stress and wellbeing.  

Griefline (1300 845 745) – provides telephone support, connections with an online community, and resources to individuals experiencing grief. 

Beyond Blue (1300 22 4636) – provides online and phone counselling, sessions with mental health coaches, referrals to mental health professionals and connections with an online peer support community. 

OCD and Anxiety Helpline (1300 269 438) – provides support, information and referrals to people with anxiety disorders and their families, carers, and mental health care providers.  

Kids Helpline (1800 55 1800) – phone counselling service for young people aged 5 to 25.  

Headspace (1800 650 890) 

Gambler’s helpline (1800 858 858) 

Medical Support Services

DirectLine (1800 888 236) – confidential alcohol and drug counselling and referral.  

Poisons Information Line (131 126) – 24/7 telephone assessment and advice on first aid for poisoning, with or without referral to a doctor or hospital.  

Nurse on Call (1300 60 60 24) – free health advice, 24 hours a day. 

Medicine Line (1300 633 424) – telephone service providing consumers with information on prescription, over the counter and natural medicines.